Recently I was in McDonald’s, using their kiosk to order. I was paying more attention to the UI this time.
It’s so absurdly slow. Seems like just a SPA in browser, maybe on Windows, doing network requests on every click.
The whole purpose of that thing is to be a good UX, and 90% of that is how fast it works. It’s a international corporation with potentially huge budget, for a relatively simple project. And instead of making something up to the task, all they could do is piling up layers of webshit garbage. 🤷
Explained by the good ol’ Conway’s Law, which states that an organization’s system design always mirrors its internal communication structure. Here the top mgmt has nothing to do with UI, and we get crappy UI.
Here the top management is hardcore management guys, who got there by never thinking about UI. So whoever is responsible for that kiosk, at some top level, does not care about the UI. He’s there to handle man and material and the regular office things.